Terms of service

Terms and Conditions

Use of Website

The use of the website dek.nz is governed by the following terms and conditions. Your use and/or purchase of products from the site constitutes your agreement to follow and be bound by these terms and conditions.

Product Availability

While we make every effort to accurately display product inventory and descriptions, we do not warrant that all information is error-free. We will notify you directly if a product’s availability changes. If you would like to "Join the Waitlist" on a DEK item, we will do our best to provide an estimate of arrival time provided to us by our shipping agent. We will notify you of any shipping updates.

Pricing Policy

All prices are in New Zealand dollars and include GST. Prices and availability are subject to change. We reserve the right to correct any errors in pricing or descriptions and may restrict orders of affected items.

Refunds / Change of Mind Policy

  • Change of Mind: We do not accept returns or offer refunds for change of mind.
  • Notification of Return: Notify us within 48 hours of receipt if you wish to return a product due to a defect, to allow us to approve and process your return efficiently.
  • Return Window: Approved items should be returned within 7 days of receipt.
  • Condition for Return: Items must be in “as new condition” – unopened, unused, and in original packaging.
  • Return Shipping: The customer is responsible for return shipping costs, unless the item is defective.
  • Exclusions: No credits/exchanges for clearance items.

Definitions

  • Change of Mind: A decision by the customer to return a product that is not due to a defect or fault in the product. This includes if you simply change your mind, if the item does not fit into designated space, you decide you no longer require the item.
  • Defects: Imperfections that impair the product’s use or damage incurred during shipping. This does not include the natural elements of wood like knots, cavities or discolouration.
  • As New Condition: The product remains in the state it was sold, unopened, unused, and with all original packaging and accessories.

Returns Process for Defective Items - within 48 hours of receiving the goods

Contact gin@dek.nz for personal assistance regarding defective items.

Legal Compliance

These terms are intended to comply with the Consumer Guarantees Act 1993 and the Fair Trading Act. Nothing in these terms is intended to limit or replace your rights under these acts.

Changes to Terms and Conditions

We reserve the right to update these terms. Continued use of the website after changes constitutes agreement to the new terms.

Copyright and Trademarks

All content on this site is the property of Dek and protected by international copyright laws. Trademarks of Dek may not be used without permission.

Site Policies and Modifications

We reserve the right to make changes to our site, policies, and these terms at any time.

Indemnification

You agree to indemnify Dek against claims arising from your use of the website.

Severability

If any part of these terms is unenforceable, it does not affect the enforceability of the remaining terms.